Sexual Harassment Prevention & Creating a Harassment-Free Workplace
As a result of several converging factors, more has changed in regards to workplace harassment in the last ten months than has changed in human resources in the last 30 years. Welcome to the #MeToo era. And as a result more cities across the country are requiring...
Why I Founded EyeSpy
Mistie Boulton is the CEO and Founder of EyeSpy Critiquing & Consulting, a restaurant and hospitality consultancy in the Bay Area. In 1999, I was the regional manager of 15 restaurants and I wanted an objective way of measuring customer service between locations...
How Dunkin’ Doughnuts is Reinventing Coffee and Convenience
For a second, the bar and stools might make you think you’re in a bar. Eight draft handles dispense, not beer, but cold-brewed coffee. (Photo: Dunkin’ Doughnuts) The ongoing war of coffeehouses continues to rage. In the latest salvo (and in an effort to one-up...
The Sad Reality of Surcharges
Make sure your staff passes along any updates in service to your guests. Restaurant owners who have to pass along surcharges are in a difficult situation. Surcharges are legal, but the law around how to notify and pass along these surcharges to customers isn’t clear....
